The House Listens: Enhancing Customer Experience by Turning Feedback into Action

Join the Potter Customer Experience team to learn how we're transforming customer feedback into meaningful improvements. We’ll walk through key tools available to ESDs, including Custom Learning Tracks, Customer Portal, Quote Tool, and Tech Support process. Plus, be the first to preview an exciting new offering coming soon! Many of these updates are a direct result of customer feedback, and we want to continue the conversation—this session is your opportunity to share feedback on the features and services that matter most to you and help shape the future of your experience with Potter!

Presenters


Kalli Smith

Customer Experience Senior Process Analyst

Potter Electric Signal Company

Marie Franklin

Manager of Education and Development

Potter Electric Signal Company

Jim Henson

Director of Customer Experience

Potter Electric Signal Company

Holly Eckert

Customer Service Manager

Potter Electric Signal Company

Tony Moore

Manager Tech Support

Potter Electric Signal Company