The House Listens: Enhancing Customer Experience by Turning Feedback into Action
Join the Potter Customer Experience team to learn how we're transforming customer feedback into meaningful improvements. We’ll walk through key tools available to ESDs, including Custom Learning Tracks, Customer Portal, Quote Tool, and Tech Support process. Plus, be the first to preview an exciting new offering coming soon! Many of these updates are a direct result of customer feedback, and we want to continue the conversation—this session is your opportunity to share feedback on the features and services that matter most to you and help shape the future of your experience with Potter!

Presenters



Kalli Smith
Customer Experience Senior Process Analyst
Potter Electric Signal Company



Marie Franklin
Manager of Education and Development
Potter Electric Signal Company



Jim Henson
Director of Customer Experience
Potter Electric Signal Company



Holly Eckert
Customer Service Manager
Potter Electric Signal Company


